Anonymous
map-marker Beach Lake, Pennsylvania

Check Mailed

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I mailed a check (#857) on December 17th. 2023. It was for $2120.95 to purchase a Gold Canadian Maple Leaf coin. This check has not shown up on my computer. IF it was not received, I must call the bank and stop payment. Please advise. Thank you. Robert J. Price
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Resolved
Thomas B Ida

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Verified Reviewer
| map-marker Las Vegas, Nevada

Resolved: Deceptive advertising practices

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Updated by user Sep 28, 2023

Company fixed the issue and I have been provided with apology.

Updated by user Sep 22, 2023

NO, I WILL NEVER USE THIS SORRY COMPANY FOR ANYTHING. I'M GOING TO CONTACT EACH AND EVERY SOCIAL MEDIA SITE AVAILABLE TO VENT MY DISPLEASURE. AND WARN THE PUBLIC TO THEIR FALSE ADVERTISING UNDERHANDED METHODS.

Original review Sep 21, 2023
Be very careful with Money Metals Exchange they advertise one item and sell you something different. Due to all their disclaimers, you are basically stuck with whatever they send you. My advice is to avoid this online business and do your research and or investigations before being misled by them. There are better online businesses that make reputable transactions that you'll be more than satisfied with.
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User's recommendation: Research your online business thoroughly to avoid making a mistake.

Anonymous
map-marker Phoenix, Arizona

Unfullfilled order

The company is refusing to pay for a paid in full order cause they want an order paid for from the next month subscription. At this point I want my order fulfilled before I pay for my next order.
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Anonymous
map-marker Savannah, Georgia

No Response

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I sent an email about Money Metals &; a question with Paypal. I received no response..............EVER.
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waynk k

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Verified Reviewer

Unable to see shipping cost before purchase

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Updated by user Sep 04, 2021

Still no response from Money Metals Exchange. Sent 3 e-mails .

Original review Sep 03, 2021
Avoid the company like the plaque !!! They will put your order through ,then charge a very high shipping cost and credit card fee.They do NOT respond to e-mails. I feel I was ripped off. Poor customer service. Wayne K.
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Loss:
$37
Cons:
  • Poor customer service and eccesive shipping charges

Preferred solution: Full refund

User's recommendation: Avoid this company, they are shady !

James M Nqh

Read all reviews, scammers 113 orders not receive ??

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They called me a liar and a *** wanted big money right away. lots of complaints. I will spend my money with a professional company. Scammers and bullies. wont last long.
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Pros:
  • Sounds good
Cons:
  • Try to intimidate the buyers

User's recommendation: anyone but them.

1 comment
Coleton Xbx

i didnt follow their intimidation sales tactics. lol, losers.

Anonymous
map-marker Phoenix, Arizona

Very unprofessional

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Reminded me of a 3rd world con job/scam/ripoff. Very rude, immature, condescending, arrogant and unprofessional, with various levels of lying by manager and 3 different "customer svs reps" buyers beware!! Told it hadn't shipped yet, mgr said shipped yesterday 10/11 a holiday?? Maybe it will arrive, if it doesn't have to file with my bank and PayPal. Should have gone with my gut instinct and not ordered!!! Live and learn!!!
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User's recommendation: BUYERS BEWARE!!!!!!

Anonymous
map-marker Halethorpe, Maryland

Dissatisfaction

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At time of my purchase silver was at $ 22,89 per oz, With all hidden cost it has to reach $ 28.68 for me to break even. Someone made money just not the purchaser.
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Preferred solution: Price reduction

User's recommendation: Be Careful.

1 comment
Guest

Looks to me like the purchaser did not consider the premium per ounce that is added to the silver spot price to get the sales price. To break even, the spot price at which you sell must equal what you originally paid per ounce.

Richard R Lvs

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Verified Reviewer
| map-marker Pepperell, Massachusetts

Unexpected Disappointmentt

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Until now, all my sales transactions with Money Metals Exchange has been smooth. The last two which included my wife (new customer) have been a nightmare.

Using the US Postal System to deliver your product has to be one of the biggest mistakes your company has made. The US Postal System always has an excuse for their poor delivery skills. Covid this and Covid that is old and unacceptable. UPS and Fed X have no excuses and deliver on time.

The orders are grossly over due and this should be an embarrassment to you and unacceptable to me.

I deserve better service and a phone call to explain. Rick 413-530-****

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Preferred solution: Let the company propose a solution

User's recommendation: Request delivery of UPS or Fed X only

1 comment
Guest

ME TOO. I PAID FOR THE SILVER AND GUESS WHAT I GOT?

I GOT THE STUPID BAGS THE SILVER WAS SUPPOSED TO COME IN. I TRIED TO GET IT STRAIGHTENED OUT BUT NOTHING. THEN THE OTHER DAY I SAW ON THE BEGINING PAGE ABOUT MONEY METALS, SO I CALLED THE LADY THAT ANSWERED THE PHONE SOUNDED BEWILDERED ABOUT MY SITUATION. AT THE END OF THE CALL SHE TOOK MY HOME TELEPHONE NUMBER AND SAID SHE WOULD CALL ME BACK.

I NEVER HEARD ANOTHER WORD FROM ANYONE. ALL I HAVE TO SAY IS YOU MIGHT WANT TO BE PREPARED TO LOOSE YOUR HARD EARNED MONEY AND END UP LIKE ME.

EMPTY BAGS. IM NOT PISSED JUST VERY DISSAPOINTED.

Anonymous
map-marker Fishkill, New York

Wouldn't honor their promotional.

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Terrible service on their part. Took my coins, took the order and virtually forgot to deliver, or Don't be in a rush. Maybe scheduled delivery the following month, still waiting.
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User's recommendation: Don't be in a rush.

Vaughan H

Satisfied customer

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I purchased Canadian Maple Leafs through Money Metals Exchange and received exactly what I paid for in the length of time promised. I will purchase more soon.
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User's recommendation: Consider MME when purchasing gold

1 comment
Guest

But is it real silver

Raymond W Cdh

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Verified Reviewer
| map-marker Springfield, Missouri

Showed 2020 silver eagle. shipped silver rounds. did call. I would not recomend,

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Showed 2020 us mint silver eagle, shipped rounds instead,
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Preferred solution: Let the company propose a solution

User's recommendation: not recommended.bait and switch.

1 comment
Percival Vum

Did you return it? I see you can return items within three days of receipt.

Anonymous
map-marker Huntington Beach, California

Unethical business

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Purchasing 100 coins I was given a price by a salesperson. I was going to forward electronic payment that day and wanted any price adjustment in my favor. We agreed and I received a invoice by email which showed a price that was higher than stated. I called and emailed to cancel the order. No harm, no foul. 10 hours later my bank informed me that they took the electronic payment -even after the order was canceled. After heated talks and threats back and forth, they finally agreed to cancel the order and EVENTUALLY return the $2,250 they illegally took after I canceled the order. I then get a phone call stating the they will return MY MONEY in a week or two because they first must check tha the electronic payment THAT THEY ILLEGALLY took was genuine! Of course, they black-balled me from any further transactions -EVEN THOUGH I HAD PURCHASED $7,000 FROM THEM IN THE LAST YEAR!
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User's recommendation: Do NOT trust them as you wouldn't trust a CROOK!

1 comment
Guest

This definitely steered me clear of ordering from them!

bruce b Knc
map-marker Maryland Heights, Missouri

Just an fyi

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fast/easy service! I will buy again!!
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Preferred solution: not applicable

User's recommendation: good place to order

Clemente F
map-marker Fajardo, Fajardo

PurchaseOrder not rcd in two months

Rare. My last order which I sent with a personal check more than 6 wks ago. No e-mail saying that it was received; Pls check and let me know Status through e mail You have my name in record; clementefebres@***.com
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Loss:
$113

Preferred solution: Deliver product or service ordered

1 comment
Guest

thank you for the reviw i was worry about it too.

Donald S Vrg

Never sent the product to my po box said they did ,I never pick it up was sent back now they want another ten dollars to reship it

Ripped me off 180.of silver bars
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Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

Bs This must be a mess up on your part or the post office These people don't make mistakes ,

Guest
reply icon Replying to comment of Guest-1859548

I've been doing business with MMX for years, always having my order shipped to my P.O. Box, NEVER ONCE have I not received my order which I have to sign for.

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