Money Metals Exchange
Money Metals Exchange Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Money Metals Exchange has a 2.5 star rating from 13 customer reviews and overall consumer sentiment is mostly dissatisfied, citing service and fulfillment issues.
Positive Feedback
Customers note good product availability, competitive prices for quality precious metals, and a solid selection on the website.
Negative Feedback / Risk Areas
- Frequent complaints about poor customer service and rude interactions.
- Multiple reports of delayed or unfulfilled orders, hidden shipping and credit card fees.
- Requests for refunds and disputes over subscriptions or billing not handled promptly.
Key Takeaways for Future Customers
- Read Money Metals Exchange reviews before buying and confirm shipping costs up front.
- Document payments and follow up persistently if you need a refund.
- Consider delivery to your address rather than storage to avoid slow liquidation or fulfillment delays.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Money Metals Exchange has a 2.5 star rating from 13 customer reviews and overall consumer sentiment is mostly dissatisfied, citing service and fulfillment issues.
Positive Feedback
Customers note good product availability, competitive prices for quality precious metals, and a solid selection on the website.
Negative Feedback / Risk Areas
- Frequent complaints about poor customer service and rude interactions.
- Multiple reports of delayed or unfulfilled orders, hidden shipping and credit card fees.
- Requests for refunds and disputes over subscriptions or billing not handled promptly.
Key Takeaways for Future Customers
- Read Money Metals Exchange reviews before buying and confirm shipping costs up front.
- Document payments and follow up persistently if you need a refund.
- Consider delivery to your address rather than storage to avoid slow liquidation or fulfillment delays.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill haven’t received any information on an email for money that was about my package that was supposed to be delivered today
Was supposed to receive information on my tracking and where my products I ordered for money metals were supposed to be delivered on February 4 today havent heard anything or received emails for money metals, except for attempts to promote their website and not to complete my order that they paid for
Preferred solution: Deliver product or service ordered
Poor attitude when challenged
1. Poor record keeping - I submitted an order by bank draft to my account.
They called after the draft failed due to the fact they left a digit out in my account number. Yet, my first bank draft for another purchase went through without any issues. Why didn't they check???
2. The email address they had was wrong.
Yet, then send ads daily to my inbox. This error would not let me sign in as a returning customer. I felt chastised by their customer service person Michelle for checking out as a guest. I wasn't able to order as to do that due to their error in my email address.
The site said that their records did not agree with what was on file. Nobody checked on how they were sending me ads to my inbox. They did not admit their mistakes and were offended by my pointing them out. One gentleman hung up on me
3.
Another bank draft order from 10 days prior had not shipped. No explanation was given.
4. I then told them to cancel any unprocessed orders as I was disappointed with them. Then, they unilaterally cancelled all of my orders.
One order cleared.payment and they decided not to ship. I requested a refund if they refused to ship. Even though that order had been paid, they suggested I take it up with my bank.
WTH. Money Metals was paid, they acknowledged that but refused to ship and refund my full payment.
Complain to your bank was their answer.
5. Their indifference to my complaints says much about their attitude toward the customer. My orders only totaled about $4000.
Do you think they treat customers who invest $50,000 per transaction or more get treated the same??In summary: This company is slow to admit errors, doesn't care about small investors, and refused to refund my payment. They were upset by my criticism and still have my money.
8 suggest choosing a vendor with more patience and competency..
User's recommendation: Avoid Money Metals if you are a small investor!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers
Ripping people off don't do it scammer's scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers
User's recommendation: Buy from SD bullion
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBest Online Precious Metals Dealer
I know this site is for "Pissed Consumers," so it was expected that I'd see mostly bad reviews. However, I wanted to give Money Metals Exchange a good review because I think they deserve it.
Money Metals Exchange is the best online precious metals dealer around!
They have great prices, fantastic customer service, have a wide variety of products, they write in-depth content that helps me better understand gold and silver, and everyone I have spoken with is extremely knowledgeable and friendly.
I bought a silver starter kit on discount after seeing their promotion. The order arrived within days of placing my purchase, and each silver coin in the bag was in brilliant uncirculated (BU) condition.
Thank you, Money Metals Exchange!
BOTTOM LINE: Money Metals Exchange is the best online precious metals dealer around!
- Best deals for quality products and service
User's recommendation: BUY SILVER & GOLD FROM MONEY METALS EXCHANGE!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHighlighting that they don't care about customers
Money Metals-employed representatives do not care about customers and will react negatively to any customer who challenges what they say. We have a right to transparent business behavior, as we are transparent in giving all our information and making purchases.
They should do the same with their service and selling. Not only is it completely unprofessional to behave this way towards a customer who's asking about business matters, but it's also absolutely unacceptable to ostracize a customer who expresses dissatisfaction.
This is an absolute sign of a woke and Marxist company! I want absolutely nothing to do with them and neither should anyone else who is for constitutional rights.
User's recommendation: Not a Marxist? Stay away from money metals.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo good customer service
I explained that an item I ordered was not being delivered and the carrier is disorganized, that's why they can't make a delivery to me. Instead of providing good customer service for my dissatisfaction, I only received policies and procedures that don't do anything to solve my problem. To me, their customer service showed that they don't care about the dissatisfaction of any customers.
- Good selection
- Horrible customer service
Preferred solution: Full refund
User's recommendation: Go anywhere else. I've tried others no problem but best bet is a physical shop.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPast account #A570139
I tried to open an account, but your service did not show my past account. My name is Gary Barone, and I live at 36550 Wild Rose Circle, Selbyville, DE 19975.
I purchased 10 1oz gold coins. My account number is A570139.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |TIMING
Money Metals Exchange has nothing
I purchased metals as savings and a hedge against a falling economy. I was convinced to store these metals with MME.
I decided to liquidate my metals and move them to a more liquid metals investment, namely OneGold. The spot price was $28, and they gave me $1.50 less than spot. I lost $15000 on the deal, but I wasn't worried as I thought I could easily take the money and move it over to the new investment. Even though I store my metals with MME, it took them 7 days to have the money in my account.
The metals prices after a week went way up. So now I'm down about $25000. The learning point is, DO NOT PURCHASE METALS FROM MME unless you have all the metals delivered to your home. Purchase your metals instead with OneGold or JM Bullion cybermetals, both of which are instantaneous.
Have a small amount of physical within hands reach, but keep it liquid.
MME is the slowest process, and while you're trying to preserve your wealth, you end up losing it with them. You have been warned.
Preferred solution: A compensation on the money I lost due to the slow process of delivered funds.
User's recommendation: AVOID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Deceptive advertising practices
Company fixed the issue and I have been provided with apology.
NO, I WILL NEVER USE THIS SORRY COMPANY FOR ANYTHING. I'M GOING TO CONTACT EACH AND EVERY SOCIAL MEDIA SITE AVAILABLE TO VENT MY DISPLEASURE. AND WARN THE PUBLIC TO THEIR FALSE ADVERTISING UNDERHANDED METHODS.
Be very careful with Money Metals Exchange they advertise one item and sell you something different. Due to all their disclaimers, you are basically stuck with whatever they send you.
My advice is to avoid this online business and do your research and or investigations before being misled by them. There are better online businesses that make reputable transactions that you'll be more than satisfied with.
User's recommendation: Research your online business thoroughly to avoid making a mistake.
Check Mailed
I mailed a check (#857) on December 17th. 2023.
It was for $2120.95 to purchase a Gold Canadian Maple Leaf coin. This check has not shown up on my computer. IF it was not received, I must call the bank and stop payment. Please advise.
Thank you.
Robert J. Price
Unfullfilled order
The company is refusing to pay for a paid in full order cause they want an order paid for from the next month subscription. At this point I want my order fulfilled before I pay for my next order.
No Response
I sent an email about Money Metals &; a question with Paypal. I received no response..............EVER.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to see shipping cost before purchase
Still no response from Money Metals Exchange. Sent 3 e-mails .
Avoid the company like the plaque !!! They will put your order through ,then charge a very high shipping cost and credit card fee.They do NOT respond to e-mails.
I feel I was ripped off.
Poor customer service. Wayne K.
- Poor customer service and eccesive shipping charges
Preferred solution: Full refund
User's recommendation: Avoid this company, they are shady !
Read all reviews, scammers 113 orders not receive ??
They called me a liar and a *** wanted big money right away. lots of complaints.
I will spend my money with a professional company.
Scammers and bullies. wont last long.
- Sounds good
- Try to intimidate the buyers
User's recommendation: anyone but them.
Very unprofessional
Reminded me of a 3rd world con job/scam/ripoff. Very rude, immature, condescending, arrogant and unprofessional, with various levels of lying by manager and 3 different "customer svs reps" buyers beware!!
Told it hadn't shipped yet, mgr said shipped yesterday 10/11 a holiday?? Maybe it will arrive, if it doesn't have to file with my bank and PayPal.
Should have gone with my gut instinct and not ordered!!! Live and learn!!!
User's recommendation: BUYERS BEWARE!!!!!!
Dissatisfaction
At time of my purchase silver was at $ 22,89 per oz, With all hidden cost it has to reach $ 28.68 for me to break even. Someone made money just not the purchaser.
Preferred solution: Price reduction
User's recommendation: Be Careful.
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I'm still waiting for my confirmation number by an email that order number was 182*-*** my email is 621-****@***.com